Changes, returns and incidents
Cancellations
You can cancel your order as long as it hasn't left our warehouse. To cancel, you must request it through our portal on REVER.
If your order has already been shipped, you cannot cancel it. In this case, you will have to wait to receive it and process the return through REVER.
If your order is for a custom-made product, meaning it's been made specifically for you, and you wish to cancel it, you can only do so if production has not yet begun. To cancel, please contact us by phone at 960 13 54 65.
Exchanges and returns
You have a maximum of 14 calendar days from receipt to exercise your right of withdrawal. All products can be returned, except for sofas and personalized products. As these are made-to-order products, meaning they are manufactured specifically for you, exchanges and returns are not accepted. For personalized or custom-made products, according to Law 3/2014 of March 27 (Article 103), which modifies Article 45 of the Retail Trade Act (LOCM), the Consumer's Right of Withdrawal and Return does not apply.
To make an exchange or a return, you must start a request through our returns portal at REVER .
REVER is the tool we use to manage returns, exchanges, and issues. Through a short questionnaire, you can describe your situation and select the option that best suits your needs, providing the requested documentation at each stage. Please note that once you choose and apply the option that best suits you, it cannot be changed later.
To begin the process, simply log in to the portal, enter your order number along with the email address used for the purchase, and select the corresponding option. It's important that you attach photos of both the product and its original packaging, as well as a brief description. Once you submit your return request, you have 24 hours to upload the photos or necessary documentation. If you fail to do so, your return request will be incomplete and therefore canceled.
Upon completing the form, you will receive a confirmation email from REVER, which only confirms that your request was successfully registered.
Each and every product you wish to return must be perfectly packaged in its original packaging. Please keep the packaging you received it in so you can reuse it.
If you accidentally threw it away, you'll need to buy new bubble wrap and a cardboard box. If you don't repackage the product in the same condition you received it (box, bubble wrap, etc.) and it arrives damaged, you won't receive a full refund.
It is very important that the product is properly packaged so that it arrives at our warehouse in perfect condition and is not damaged during return shipping. If these requirements are not met, or if we observe any damage, defects, or signs of use on the product, we reserve the right to refuse the return or deduct 50% of the amount paid, plus shipping costs. The customer will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
As soon as we receive your returned order in our warehouse, we will refund all payments you have made, except for shipping costs.
Please note that returns incur additional costs if we handle the return ourselves, meaning we arrange for the shipping company to collect your order. These costs are calculated based on the product price and will be deducted from your refund, according to the table below:
| <100€ | €9.90 |
| >= 100€ | €24.90 |
| >= 300€ | €39.90 |
| >=€500 | 10% |
If you handle the return yourself, you will be responsible for all return shipping costs. Wabi Home is not liable for damage to or loss of the product during transit. Therefore, we recommend purchasing insurance to cover these potential incidents, as we will not be able to issue a refund if the product is received damaged or not at all. Furthermore, the product or order must be shipped within 5 calendar days of the return request confirmation to the following delivery address:
Wabi Home and Living, SL
Espioca Avenue, 118
46460 Silla, Valencia
Opening hours: Monday to Thursday from 09:00 to 14:00 and from 15:00 to 17:00
Please refer to our General Terms and Conditions of Sale for more information.
Incidents
You also have 14 calendar days from the date of delivery to report any issues. If the packaging is damaged, you must note this on the delivery slip from the shipping company. This is essential for processing any subsequent claims in case of breakage. Therefore, it is important that you thoroughly inspect your order as soon as you receive it.
To manage your incident, you must also do so through our REVER portal , attaching photos showing the issue along with a brief description of the problem. Remember that once you start the incident request, you have 24 hours to upload the photos or necessary documentation. If you fail to do so, the incident request will be incomplete and therefore canceled, requiring you to start the incident process again.
At Wabi Home, your satisfaction is very important. We always try to help you in any way we can, so if you have any questions, you can call us at 960 13 54 65 , or write us an email to hola@wabihome.com .