Condições gerais de venda em português

Legal warning:

Ao agree and use the service we offer inwww.wabihome.com, the user agrees and consents to be bound by the terms and provisions of this agreement. In addition, when using these specific services, the user is subject to any applicable regulations or usage guidelines published for these services. Any participation in this service constitutes the consent of this agreement. If you do not agree to comply with the preceding, do not use.

In compliance with Law 34/2002 of Serviços da Sociedade da Informação and Commerce Eletronico, we provide information in a mandatory, permanent, easy, direct and free manner.

Object of contract:

The general contract conditions regulate the electronic purchase made by the buyer through the site www.wabihome.com and will be incorporated into the purchase contract at the end of the purchase process.

Wabi Home may modify these general purchase conditions at any time, without affecting, in any case, purchases that have been made before these modifications.

It is the buyer's responsibility to be familiar with these general sales conditions of Wabi Home.

Identification:

www.wabihome.comIt is property of Wabi Home and Living, S.L. with registered office at Av/ Espioca, 118 46460 Silla (Valencia) with CIF B40549057 and registered in the commercial registry of Valencia T 10593, F221, H V-185216.

Bandage system:

To access the purchase of Wabi Home products, you need to register, or registration is free and can be done at the end of the purchase process or in the "register" tab located at the top right of the site.

The selling process is as follows:

1. Product selection: Click on "add products" in the product separator on our website on each product you want to add to your "shopping cart". The prices presented on the website are in euros and include taxes and taxes.
2. Start the purchasing process: Here you can see the summary of your order, the quantity of each selected product, and the respective price. Click on Finish assignment to move forward.
3. Registration: If you have already registered, ask for your username and password. If it is not active, you must register and we will ask for your name, surname, email address and password.
4. Preencher the purchase details: Preencher the shipping and contact details.
5. Order Confirmation: Confirm your shipping and contact details and shipping costs.
6. Select your preferred payment method, by credit or debit, such as the secure method of PayPal, Amazon Pay, Google Pay, Apple Pay or financing. All payment methods are completely secure and guaranteed by banks and financial institutions. In this case, Wabi Home will save your bank details.
7. Confirmation of purchase.

Our store is hosted by Shopify Inc. We provide an online e-commerce platform that allows us to sell our products and services to the user.

Your data is armed by the Shopify data storage, two data banks and the general Shopify application. Your data is stored on a secure server behind a firewall.

An order will only be processed after validation of the payment, meaning that, in the case of financing, it will only be issued at the date of final approval of the operation by the financial institution and, in the case of transfers, subject to the cash credit of the account.

Payments:

If you choose a direct payment gateway to complete your purchase, Shopify will arm your credit card details. They are encrypted by the Payment Card Sector Data Security Pad (PCI-DSS). Your purchase transaction data is only assembled to the extent necessary to complete the purchase transaction. After completion, purchase transaction information is excluded.

If you choose Pepper's financing payment method, at the time of payment, we will be able to transmit to Pepper, during the purchase process, your personal data included in the contact form and the details of the order, so that Pepper can validate You meet the conditions to access your payment methods and to adapt these payment methods to your profile. These data are processed in accordance with the provisions of Pepper's privacy policy, which can be consulted here https://pepperfinance.es/politica-de-privacidad/.This payment method is not valid for Portugal.

All direct payment gateways comply with the standards established by PCI-DSS, as defined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure processing of information on credit cards by retailers and respective service providers.

Shipment:

Home delivery will be made from the second to the sixth day. We make deliveries in Spain and Portugal, except the Canary Islands, Ceuta, Melilla, Madeira and Açores, and territories outside these countries.

If an order contains items with different delivery times, it will be sent based on a longer delivery time.

At Wabi Home, we divide our shipments according to the weight and volume of the order.

1. For deliveries in Spain:

Sofas:This system is unique for upholstered sofas, since it is a large volume product, we hire a specialized service. The transport agency will schedule a meeting with you, lift it up and set up the non-local sofa to indicate. This service only includes delivery to homes where the packaging is not in the elevator or on the stairs. If a crane is required, the customer will pay for it. The transport delivery time is 10 days from the moment you contact the agency or collect it.

*We do not have stock of unassembled sofas because they are only available by order. As we have the option of customization (sizes and cores) and it is impossible to order manufacturing, once the order is made we need 5 weeks for manufacturing.

Large and medium sized products:Delivery is carried out by 2 deliverers who take the product to your home and deliver it to the section you choose (for example: dining tables, sideboards, display cabinets, headboards with more than 160 cm). The transport delivery time is 10 days from the moment you contact the agency or collect it.

Small products:They will be sent by a mail agency that will deliver to the order on the street (for example, chains, tables, paintings and decoration products). The delivery time is 5 days from the moment the agency collects the order.

*For deliveries to the Balearic Islands, the delivery time is 14-16 days only for large products and sofas; It takes 4-6 days for small and medium sized products from collection by the agency.

2. For deliveries in Portugal:

Small, medium and large products:It will be sent by a postal agency that will deliver to the parcel on the street. The delivery period is 10 days from the moment the agency proceeds to collect the order.

Shipping costs:

Shipping costs depend on the amount of your order and are calculated at the end of the checkout process in the following way:

*All prices include VAT.

These prices do not include assembly and disassembly of furniture, except for the Natura L sofas and table in Spain.

Responsibility for delivery:

Wabi Home does not guarantee the permanent availability of its products, being exonerated from any type of responsibility.

Likewise, Wabi Home is dissociated from the contract in the event of non-payment in full or partial payment by the user, omission or inaccuracy of two data provided to the buyer.

The orders will be delivered to the address indicated at the time of purchase, therefore Wabi Home does not assume any responsibility when the delivery cannot be made and as a result the data provided will be incorrect, imprecise or incomplete.

If there is an absence at the recipient's delivery address, Wabi Home reserves the right to make a second delivery. If the merchandise cannot be delivered for whatever reason, Wabi Home will coordinate communication between the carrier and the client, both agreeing on the delivery date.

If access to your home is not easy, it would be advisable to inform the carrier beforehand (no elevator, narrow stairs, etc.), to facilitate the delivery of your order. If the lifting platform service is necessary to access from the façade to the interior of the home, these expenses will be borne by the client.

Pickup and returns:

In accordance with the provisions of Spanish legislation, the user has the right to rescission, so that he/she can return the product received and verify that it does not correspond to his/her expectations.

Royal Legislative Decree 1/207, Art. 91.1 LGDCU, of November 16, and the right of portraiture can be exercised for a maximum period of fourteen (14) calendar days counting from the reception. To exercise this right, the product must be in perfect condition in its original packaging. The refund will be made after receipt of products returned not in our packaging and may take up to 25 days to be made.

Return costs incurred in case of cancellation will be borne by Wabi Home in all cases (defective products, products in poor condition or products that do not correspond to the customer's expectations). Return orders are understood as pick-up and delivery orders in our warehouse (second shipment). First shipment costs will also be borne by Wabi Home, except in the event of non-compliance with customer expectations.

If the products are not returned in perfect conditions, Wabi Home reserves the right to pay a lower value than your order.

In no specific case, two products are damaged by order (for example, upholstered sofas), or the right of portrait cannot be exercised (there will be no exchanges, returns or cancellations). Necessary exchanges will only be carried out if the product is received with defects.

When the client requests or cancels his/her order, before receiving the same, he/she must contact incidences@wabihome.com and the following cases are contemplated:

- The order was not issued; In this case, the order will be refunded in full.

- The order was sent, but it was not received by the customer, in case the customer will be responsible for the shipping costs.

Model for the portrait exercise:

The following information must be sent to Wabi Home and Living, S.L. com endereço na Av/ Espioca, 118 em Silla (Valência) 46460, by email to or endereço incidences@wabihome.com:

• Order number
• Products to return
• Reason for return
• Name of buyer or user
• Recollection straightening

For Wabi Home your satisfaction is very important, so that we can offer the best and essential service that provides us with all the requested information.

Product defective or damaged during transportation:

If the buyer detects any damage to the packaging of the products received, it is important to record it in the carrier's delivery note and inform Wabi Home before opening the product.

In case the product is damaged, the buyer must send an email toincidents@wabihome.comindicating the order number and attaching photos showing the status of the products to proceed with the exchange. The costs of the new shipment and of collecting the defective one will be borne by Wabi Home. If the product is damaged, the buyer must send an e-mail to incidences@wabihome.com indicating the order number and attaching photographs showing the condition of the products to proceed with the exchange. Wabi Home will be responsible for the new shipment and for the collection of defective products.

Warranty:

All items purchased after January 1, 2022 have a 3-year warranty against manufacturing defects, for orders purchased before January 1, 2022, a 2-year warranty. This warranty includes shipping, material and labor, but, in accordance with the warranty reading for consumer benefits, the characteristics of the product, typical of its nature, as well as damage caused by its further use, are excluded from its use. coverage. In no specific case, two upholstered sofas have a 3-year warranty.

This warranty does not include incorrect use of the product, transportation, accidents or other damages not caused by the normal use of the products by the customer after delivery of the product.

Damage caused by cleaning products containing chemicals (solvents, dyes, inks, etc.) is also excluded, as is damage to the surface due to exposure to sunlight or temperature changes.

If it has been manipulated or repaired by people outside the company, it is not covered by the warranty.

To make use of the warranty, it is essential to present proof of purchase by sending an e-mail to incidences@wabihome.com.

Data protection and privacy:

Who is responsible for the treatment of two givens?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and Council, of April 27, 2016, we inform that your data will be processed by:

Wabi Home and Living, S.L.

Av/ Espioca, 118 46460 Silla (Valencia)

VAT ID. B40549057

Telephone: (+34) 96135465

E-mail:hello@wabihome.com

For what purposes do we process your data?

Wabi Home will process your data for the following purposes:

• Answer your questions as a user
• Order management
• Shipping, delivery and return of products
• Product warranty application
• With your express consent, maintenance of commercial, promotional and advertising communications.
• To offer third party advertising services

How long will we keep your data?

Wabi Home saves your personal data for as long as necessary for the purposes for which data is collected.

To whom will we disclose your data?

We will only disclose our services provided as indicated in the cases provided for by law.

There will be no international transfers for your data.

In the case of social networks, all information and content published by the user will be communicated and shared with other users.

When do we have our own directions when we receive our people's data?

• Access: You will be able to consult the personal data included in the databases of wabihome.com.
• Retificação: The user can request the alteration of two of these personal data whenever they wish.
• Shutdown: The user can request the shutdown of two individual data.
• Opposition: The user may request that these data not be treated.
• Limitation: We may request a limitation of use in the following cases:
  1. Regarding confirmation or objection, two data must be verified/managed
  2. It is not necessary to process your data, but rather specify them for the exercise of your defense or claim.
• Portability: You can request the data provided to us in electronic format.

If you wish to exercise any of the above rights or if you consider that we are not processing your data in accordance with the regulations, please contact us at hola@wabihome.com.

You can exercise your rights by attaching a copy of your identity card (or equivalent document) to your request.

You can also present a queixa together with the Spanish Data Protection Agency (www.agpd.es).

Law applicable and jurisdiction:

All transactions carried out on www.wabihome.com are subject to Spanish legislation.

In case of divergence or litigation, the courts of the buyer's domicile will only assess the litigation.

In case the buyer is domiciled outside of Spain, both parties submit, with express waiver to any other forum, to the courts of Valencia (Spain).

Cookies:

Cookies are information in the form of text that a website transfers to a user's computer/Smartphone/Tablet to allow the website to be named after certain information and, thus, facilitate the use of the website. Cookies, in accordance with Law 34/2002 on Information Society Services (LSSI), are considered any type of file or device that is downloaded for the terminal equipment of a user for the purpose of storing data that can be updated and recovered by the entity responsible for your installation.

Depending on their duration, the biscuits can be:

Session cookies: This is a type of cookie designed to collect and store data as soon as the user accesses a website. These cookies are not stored on the user's computer when the session expires or on the user's date or browser.

Persistent cookies: This is a type of cookie in which the data remains stored on the user's computer and can be accessed and processed when the user leaves the website and returns to it. These cookies can be deleted at any time by the user.

Types and objectives:

Following the guidelines of the Spanish Data Protection Agency, we will now detail the use of cookies on this site, in order to inform you as accurately as possible.

In particular, this website uses cookies from the online sales platform of Shopify Inc., domiciled in Canada and with headquarters at 150 Elgin Street, 8th Floor Ottawa, Ontario K2P 1L4.

Here is a list of two cookies we use:

For more information, visitShopify Privacy Policy.

Additionally, this website uses Google Analytics, an analysis service provided by Google, Inc., based in the United States, 1600 Amphitheater Parkway, Mountain View, California 94043. The cookies used are the following:

For more information, consultUse of Google Analytics cookies on websites.

You can choose to have your computer always notify you that a cookie has been sent, or you can choose to disable all cookies. You can do it through the definitions of your browser.

Can I disable cookies?

Today, all browsers allow you to disable cookies. We explain how to do it in each type of browser:

Chrome, from

http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer, from

http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Firefox, from

http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari

https://support.apple.com/kb/PH17191?locale=en_US&viewlocale=es_ES

Safari for IOS (iPhone, iPad)

https://support.apple.com/es-es/HT201265