General terms of sale

Legal notice:

By accessing and using the service we offer at www.wabihome.com, the user agrees and consents to be bound by the terms and provisions of this agreement. Furthermore, by using these specific services, the user will be subject to any applicable rules or usage guidelines published for those services. Any participation in this service constitutes acceptance of this agreement. If you do not agree to comply with the foregoing, do not use it.

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce, we inform in a mandatory, permanent, easy, direct, and free manner.

Object of the contract:

The general contracting conditions regulate the electronic purchase made by the buyer through the website www.wabihome.com and will be incorporated into the purchase contract at the end of the purchase process.

Wabi Home may modify these general purchase conditions at any time, without affecting, in any case, purchases made before such modifications.

It is the buyer's responsibility to be familiar with these general terms and conditions of sale of Wabi Home.

Identification:

www.wabihome.com is owned by Wabi Home and Living, S.L. with registered office at Av/ Espioca, 118 46460 Silla (Valencia) with CIF B40549057 and registered in the Valencia commercial register T 10593, F221, H V-185216.

Sales system:

To access the purchase of Wabi Home products, it is necessary to register; registration is free and can be done at the end of the purchase process or in the "register" tab located at the top right corner of the website.

The sales process is as follows:

Product selection: Click on "add products" in the products tab of our website on each product you want to add to your "shopping cart." The prices shown on the website are in euros and include fees and taxes.
Start the purchase process: On this screen, you can see the summary of your order, the quantity of each selected product, as well as the respective price. Click on Complete order to proceed.
Registration: If you are already registered, we will ask for your username and password. If not, you must register and we will ask for your first name, last name, email address, and password.
Fill in purchase details: Fill in shipping and contact details.
Order confirmation: Confirm your shipping and contact details and shipping costs.
Select your preferred payment method, by credit or debit card, as well as the secure method of PayPal, Amazon Pay, Google Pay, Apple Pay, or financing. All payment methods are completely secure and guaranteed by banks and financial institutions. Under no circumstances will Wabi Home store your banking data.
Purchase confirmation.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to the user.

Your data is stored through Shopify's data storage, databases, and the general Shopify app. Your data is stored on a secure server behind a firewall.

An order will only be processed after payment validation, so in the case of financing, it will only be shipped on the final approval date of the operation by the financial institution and, in the case of transfers, until the effective credit to the account.

Payments:

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data. They are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the purchase transaction. After completion, the purchase transaction information is deleted.

If you choose Pepper's financing payment method, at the time of payment, we may transmit to Pepper, during the purchase process, your personal data included in the contact form and order details, so that Pepper can assess whether you meet the conditions to access their payment methods and to tailor these payment methods to your profile. Your personal data is processed in accordance with the provisions of Pepper's privacy policy, which you can consult here https://pepperfinance.es/politica-de-privacidad/. This payment method is not valid for Portugal.

All direct payment gateways comply with the standards established by PCI-DSS, as defined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by retailers and their service providers.

Shipping:

Home delivery is made from Monday to Friday. We deliver in Spain and Portugal, except the Canary Islands, Ceuta, Melilla, Madeira, and Azores, and territories outside these countries.

If an order contains items with different delivery times, it will be shipped based on the longest delivery time.

At Wabi Home, we divide our shipments according to the weight and volume of the order.

1. For deliveries in Spain:

Sofas: This system is unique for upholstered sofas, as it is a large volume product; we hire a specialized service. The transport agency will schedule a meeting with you, take it, and assemble the sofa in the location you indicate. This service only includes delivery to homes where the packages fit in the elevator or stairs. If a crane is needed, the customer will pay for it. The transport delivery time is 10 business days from the moment the agency collects it.

*We do not have stock of upholstered sofas in our warehouse because they are made to order. Since we offer customization options (sizes and colors), it is impossible to manufacture in advance; once the order is placed, we need 5 weeks for manufacturing.

Large and medium-sized products: Delivery is made by 2 delivery people who bring the product to your home and leave it in the room you choose (for example: dining tables, sideboards, display cabinets, bed headboards over 160 cm). The transport delivery time is 10 business days from the moment the agency collects it.

Small products: They will be sent by a courier agency that will deliver the order to the street (for example, chairs, tables, paintings, and decoration products). The delivery time is 5 business days from the moment the agency collects the order.

*For deliveries to the Balearic Islands, the delivery time is 14-16 business days for large products and sofas; and 4-6 business days for small and medium products from the moment the agency collects them.

2. For deliveries in Portugal:

Small, medium, and large products: It will be sent by a courier agency that will deliver the order to the street. The delivery time is 10 business days from the moment the agency collects the order.

Shipping costs:

Shipping costs depend on the amount of your order and are calculated at the end of the checkout process as follows:

	PENINSULA	BALEARIC	PORTUGAL
Purchases under €50	4,90 €	9,90 €	9,90 €
Purchases between €50.01 and €100	9,90 €	12,90 €	12,90 €
Purchases between €100.01 and €200	12,90 €	24,90 €	24,90 €
Purchases between €200.01 and €300	24,90 €	29,90 €	29,90 €
Purchases between €300.01 and €499.99	29,90 €	39,90 €	39,90 €
Purchases over €500	Free	Free	Free

*All prices include VAT.

These prices do not include the assembly and disassembly of furniture, except for sofas and the Natura L table in Spain.

Delivery responsibility:

Wabi Home does not guarantee the permanent availability of its products and is exempt from any type of liability.

Likewise, Wabi Home is released from the contract in case of total or partial non-payment by the user, omission, or inaccuracy of the data provided by the buyer.

Orders will be delivered to the address indicated at the time of purchase, so Wabi Home assumes no responsibility when delivery cannot be made due to the data provided being incorrect, inaccurate, or incomplete.

If the recipient is absent at the delivery address, Wabi Home reserves the right to make a second delivery. If the merchandise cannot be delivered for any reason, Wabi Home will coordinate communication between the carrier and the customer, both agreeing on the delivery date.

If access to your home is not easy, it would be advisable to inform the carrier in advance (absence of elevator, narrow stairs, etc.) to facilitate the delivery of your order. If a lift platform service is necessary to access from the facade to the interior of the home, these costs will be borne by the customer.

Pickup and returns:

In accordance with the provisions of Spanish legislation, the user has the right of withdrawal, by which they can return the received product if they find that it does not meet their expectations.

Royal Legislative Decree 1/207, Art. 91.1 LGDCU, of November 16, and the right of withdrawal can be exercised within a maximum period of fourteen (14) calendar days from receipt. To exercise this right, the product must be in perfect condition and in its original packaging. The refund will be made after receiving the returned products in our warehouse and may take up to 25 days to be processed.

Return costs incurred in case of cancellation will be borne by Wabi Home in all cases (defective products, products in poor condition, or products that do not meet the customer's expectations). Return expenses are understood as collection and delivery costs to our warehouse (second shipment). The costs of the first shipment will also be borne by Wabi Home, except in case of non-compliance with the customer's expectations.

If the products are not returned in perfect condition, Wabi Home reserves the right to pay an amount less than your order.

In the specific case of made-to-order products (for example, upholstered sofas), the right of withdrawal cannot be exercised (no exchanges, returns, or cancellations). Necessary exchanges will only be made if the product is received with defects.

When the customer requests the cancellation of their order before receiving it, they must contact incidencias@wabihome.com and the following cases are considered:

- The order was not shipped; in this case, the order will be fully refunded.

- The order was shipped but has not yet been received by the customer, in which case the customer will be responsible for the shipping costs.

Model for exercising the right of withdrawal:

The following information must be sent to Wabi Home and Living, S.L. with address at Av/ Espioca, 118 in Silla (Valencia) 46460, by email to incidencias@wabihome.com:

Order number
Products to return
Reason for return
Name of the buyer or user
Pickup address

For Wabi Home, your satisfaction is very important; in order to offer you better service, it is essential that you provide us with all the requested information.

Defective or damaged product during transport:

If the buyer detects any damage to the packaging of the received products, it is important to record it on the carrier's delivery note and inform Wabi Home before opening the product.

If the product is damaged, the buyer must send an email to incidencias@wabihome.com indicating the order number and attaching photos showing the condition of the products to proceed with the exchange. The costs of the new shipment and collecting the defective one will be borne by Wabi Home. If the product is damaged, the buyer must send an email to incidencias@wabihome.com indicating the order number and attaching photos showing the condition of the products to proceed with the exchange. Wabi Home will be responsible for the cost of the new shipment and the cost of collecting the defective product.

Warranty:

All furniture purchased after January 1, 2022, has a 3-year warranty against manufacturing defects; for orders purchased before January 1, 2022, the warranty is 2 years. This warranty includes shipping, materials, and labor, but according to consumer goods warranty law, the product's inherent characteristics typical of its nature, as well as damages caused by misuse, are excluded from coverage. In the specific case of upholstered sofas, the warranty is 3 years.

This warranty does not include misuse of the product, transportation, accidents, or other damages not caused by the normal use of the products by the customer after product delivery.

Also excluded are damages caused by cleaning products containing chemicals (solvents, dyes, paints, etc.), as well as color deterioration due to sun exposure or temperature changes.

If the item is handled or repaired by personnel external to the company, it is not covered by the warranty.

To make use of the warranty, it is essential to present the proof of purchase by sending an email to incidencias@wabihome.com.

Data protection and privacy:

Who is responsible for processing your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, we inform you that your data will be processed by:

Wabi Home and Living, S.L.

Av/ Espioca, 118 46460 Silla (Valencia)

VAT ID. B40549057

Phone: (+34) 96135465

Email: hola@wabihome.com

For what purposes do we process your data?

Wabi Home will process your data for the following purposes:

Answering your questions as a user
Order management
Shipping, delivery, and product returns
Product warranty application
With your express consent, maintenance of commercial, promotional, and advertising communications.
To offer third-party advertising services

How long will we keep your data?

Wabi Home keeps your personal data for as long as necessary for the purpose for which it was collected.

To whom will we disclose your data?

We will only disclose your data in the services where this is indicated and in cases provided by law.

There will be no international transfers of your personal data.

In the case of social networks, all information and content published by the user will be communicated and shared with other users.

What are your rights when you provide us with your personal data?

Access: You can consult the personal data included in the databases of wabihome.com.
Rectification: The user can request the modification of their personal data whenever they wish.
Deletion: The user can request the deletion of their personal data.
Objection: The user can request that their personal data not be processed.
Limitation: You can request the limitation of the use of data in the following cases:
1. While the rectification or objection of your data is being verified/managed
2. If it is not necessary to process your data, but you need it for the exercise of your defense or claim.
Portability: You can request the data you provided to us in electronic format.

If you wish to exercise any of the rights mentioned above or if you believe that we have not processed your data in accordance with the regulations, contact us at hola@wabihome.com.

You can exercise your rights by attaching a copy of your identity card (or equivalent document) to your request.

You can also file a complaint with the Spanish Data Protection Agency (www.agpd.es).

Applicable law and jurisdiction:

All transactions carried out on www.wabihome.com are subject to Spanish law.

In case of disagreement or dispute, the courts of the buyer's domicile are the courts of the buyer's domicile which, in accordance with applicable legal provisions, will hear the dispute.

If the buyer is domiciled outside Spain, both parties submit, with express waiver of any other jurisdiction, to the courts of Valencia (Spain).

Cookies:

Cookies are text information that a website transfers to a user's computer/Smartphone/Tablet to allow the website to remember certain information and thus facilitate the use of the website. Cookies, according to Law 34/2002 on Information Society Services (LSSI), are considered any type of file or device that is downloaded to a user's terminal equipment for the purpose of storing data that can be updated and retrieved by the entity responsible for their installation.

Depending on their duration, cookies can be:

Session cookies: these are a type of cookie designed to collect and store data while the user accesses a website. These cookies are not stored on the user's computer when the session expires or the user closes the browser.

Persistent cookies: This is a type of cookie where data remains stored on the user's computer and can be accessed and processed when the user leaves the website and when they return. These cookies can be deleted at any time by the user.

Types and purposes:

Following the guidelines of the Spanish Data Protection Agency, we detail the use of cookies made by this site in order to inform you as accurately as possible.

In particular, this website uses cookies from the online sales platform Shopify Inc., based in Canada and headquartered at 150 Elgin Street, 8th Floor Ottawa, Ontario K2P 1L4.

Below is a list of the cookies we use:

Name	Duration	Description
_session_id	User session duration.	Allows Shopify to store information about your session (referring page, landing page, etc.).
_shopify_visit	30 minutes	Used by our website provider's internal tracking statistics to record the number of visits.
_shopify_uniq	Expires at midnight (relative to the visitor) of the following day	Counts the number of visits to a store by a single customer.
cart	End of browser session	Stores information about the contents of your cart.
_secure_session_id	2 weeks	Unique session identifiers.
storefront_digest	Undefined	If the store has a password, it is used to determine if the current visitor has access.

For more information, visit the Shopify Privacy Policy.

Additionally, this website uses Google Analytics, an analytics service provided by Google, Inc., headquartered in the United States at 1600 Amphitheatre Parkway, Mountain View, California 94043. The cookies used are the following:

Name	Duration	Description
__utma	Two years after setup or update	Used to distinguish users and sessions.
__utmt	10 minutes	Used to limit the percentage of requests.
__utmb	30 minutes after setup or update	Used to determine new sessions or visits.
__utmc	End of browser session	Not used in ga.js. It is set to interact with urchin.js.
__utmz	Six months after setup or update	Stores the traffic source or campaign that explains how the user reached the site.
__utmv	Two years after setup or update	Used to store visitor's custom variable data.

For more information, see Google Analytics Cookie Usage on Websites.

You can choose for your computer to always notify you when a cookie is sent, or you can choose to disable all cookies. You can do this through your browser settings.

Can I disable cookies?

Nowadays, all browsers allow disabling cookies. We explain how to do it in each type of browser:

Chrome, from

http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer, from

http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Firefox, from

http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari

https://support.apple.com/kb/PH17191?locale=en_US&viewlocale=es_ES

Safari for IOS (iPhone, iPad)

https://support.apple.com/es-es/HT201265

General conditions of sale in Portuguese