Changes, returns and incidents
Cancellations
You may cancel your order provided it has not yet left our warehouse. If your order has already been shipped, you will not be able to cancel it. In this case, you will have to wait to receive it and process the return.
To cancel your order, send us an email at hola@wabihome.com with the subject line “Cancellation” and the order number, which must begin with #WABI.
If your order is for a personalized product, meaning one made to measure for you, and you wish to cancel it, you may only do so if production has not yet begun. To do so, please contact us by telephone at 960 13 54 65.
Exchanges and returns
You have a maximum period of 14 calendar days from receipt of your order to exercise your right of withdrawal. All products may be returned, with the exception of sofas and personalized products. As these are made-to-order products, meaning they are manufactured specifically for you, exchanges and returns are not accepted. For personalized or made-to-measure products, under Law 3/2014 of March 27 (Article 103), which amends Article 45 of the LOCM, the Consumer’s Right of Withdrawal and Return shall not apply.
To request an exchange or return, you must email us at hola@wabihome.com with the subject line “Exchange” or “Return,” depending on the case, together with the order number, which must begin with #WABI.
You must also indicate the reason for the return in the email by selecting one of the following:
1. The color is different from the image.
2. The product does not fit the space where I intended to place it.
3. The product received is incorrect.
4. The value for money is not what I expected.
5. I do not like it.
Each and every product you wish to return must be perfectly packed in its original packaging. Please keep the packaging in which you received the product so that it can be reused.
If you have accidentally thrown it away, you will need to purchase new bubble wrap and a cardboard box. The product must be protected and packed in the same conditions in which you received it (box, bubble wrap, protective materials, etc.).
It is essential that you attach a photograph of the correctly packaged product to the email before collection takes place. This image will allow us to verify that the product is properly protected for transport.
It is very important that the product is well packaged so that it reaches our warehouse in perfect condition and is not damaged during return transport. If the product is not properly packaged and arrives defective or damaged, the full amount will not be refunded.
If the packaging requirements are not met or any type of damage, defect, or use is observed on the product, we reserve the right not to accept the return or to deduct 50% of the amount paid, together with the transport costs.
The customer shall be responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Once we receive your returned order at our warehouse, we will refund all payments you have made, excluding shipping costs.
Please note that returns incur associated costs when managed by us, meaning that we arrange for the transport company to collect your order. These costs are calculated according to the product price and will be deducted from the amount to be refunded, in accordance with the following table:
| <100€ | 9,90€ |
| >= 100€ | 24,90€ |
| >= 300€ | 39,90€ |
| >=500€ | 10% |
If you arrange the return yourself, you will be entirely responsible for the return shipping costs. Wabi Home is not responsible for any damage to or loss of the product during transport, so we recommend taking out insurance covering these potential incidents, as we will not be able to refund you if the product arrives damaged or is not received. In addition, the product or order must be sent within a maximum period of 5 calendar days from confirmation of the return request to the following delivery address:
Wabi Home and Living, S.L.
Av. Espioca, 118
46460 Silla, Valencia
Opening hours: Monday to Thursday from 09:00 to 14:00 and from 15:00 to 17:00
See our General Terms and Conditions of Sale for more information.
Incidents
You also have 14 calendar days from receipt of your order to notify us of any type of issue.
If the packaging shows damage, you must note it on the delivery note issued by the transport company. This is essential for processing a subsequent claim in the event of breakage. Therefore, it is important that you inspect your order in full as soon as you receive it.
To report an issue, you must email us at hola@wabihome.com with the subject line “Incident” and the order number, which must begin with #WABI.
In the email, you must briefly explain the issue and attach photographs clearly showing the problem or defect, as well as photographs of the packaging if it shows any damage.
Once we have accepted the issue and collection is necessary, you must repackage the product correctly and send us photographs of the properly packaged product before collection takes place. These photographs will be required to verify that the product is properly protected for transport.
WABI HOME & LIVING S.L. has been a beneficiary of the ICEX-DANA program and has received support from ICEX with co-financing from the European Funds (Next Generation EU) through the Recovery, Transformation, and Resilience Plan in its component 32.
