Terms and conditions of sale

Sales System:

In order to access the purchase of Wabi Home products it is necessary to register, registration is free and you can register either at the end of the purchase process or in the “register” tab located in the upper right part of the page. website.

The sales process is as follows:

1. Product selection: Click “add products” on the product page of our website for each product you want to add to your “shopping cart”. The prices shown on the website are in Euros and include taxes and fees.
2. Start purchasing process: On this screen you can see the summary of your order, quantity of each selected product, as well as its price. Tap Finish Order to move forward.
3. Registration: If you are already registered, we will ask you for your username and password. Otherwise, you must register and we will ask for your name, surname, email address and password
4. Fill in the purchase information: Fill in your shipping and contact information.
5. Order confirmation: Confirm your shipping, contact information and shipping costs.
6. Select the payment method: Select the payment method you prefer, by credit or debit card, as well as the secure method of PayPal, Amazon Pay, Google Pay, Apple Pay or financing. All payment methods are completely secure and guaranteed by banking and financial entities. Under no circumstances will Wabi Home store your banking details.
7. Purchase confirmation.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall.

An order will not be placed until there is validation of its payment, therefore in cases of financing, it will not be issued until the date of final approval of the operation by the financial entity, and in cases transfer, until the effective credit into the account.

Promotions:

Extra promotions and discounts do not apply to the OUTLET collection.

Payments:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted.

If you choose the Pepper financing payment method, at the time of payment, we could transmit to Pepper during the purchase process your personal data included in the contact form and order details, so that Pepper can evaluate whether you meet the requirements to access its payment methods and to adapt these payment methods to your profile. Your personal data is treated in accordance with the provisions of Pepper's privacy policy, which you can review here https://pepperfinance.es/ privacy-policy/. This payment method is not available in Portugal.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.< br>
PCI-DSS requirements help ensure the secure handling of credit card information by retailers and their service providers.

Shipping:

Home delivery will be made from Monday to Friday. We ship to Spain (except the Canary Islands, Ceuta and Melilla), Portugal (except Madeira and Azores), Austria, Germany, Belgium, France, Italy (except Sicily and Sardinia), Luxembourg and the Netherlands.

If an order contains items with different delivery times, it will be shipped based on the longest delivery time. 

At Wabi Home we divide our shipments based on the weight and volume of the order:

1. For shipments in Spain:

Sofas: This system is unique for upholstered sofas, as it is a high volume product we hire a specialized service. The transport agency will make an appointment with you, lift you up and assemble the sofa where you indicate. This service only includes delivery to homes where the packages can fit through the elevator or stairs. If a crane is needed, the customer will be responsible for the cost of it. The transport delivery time is 10 working days from when it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

*We do not have stock of upholstered sofas in our warehouse because they are manufactured to order. By having the option to customize it (measurements and colors) it is impossible to have it manufactured, once the order is placed we need 5 weeks of manufacturing.

Large and medium-sized products: the delivery is made by 2 deliverymen who take the product to your house and leave it at the room that you want (such as: dining tables, sideboards, display cabinets, headboards greater than 160cm). The transport delivery time is 10 working days from the time it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

Small products: lor we will send by a parcel agency that will deliver the order at street level (such as : chairs, tables, paintings and decoration products). The transport delivery time is 5 working days from the time it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

*For shipments to the Balearic Islands the transportation delivery time is 14-16 working days for large products and sofas; and 4-6 working days for small and medium-sized products from when the agency picks it up (in promotional periods such as Black Friday or sales, the deadline may be top).

2. For shipments to the rest of Europe:

Small, medium and large products: we will send it by a parcel agency that will deliver the order to street foot. The transport delivery time is 10 working days from the time it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

SHIPPING COST:

Shipping costs depend on the amount of your order and are calculated at the end of the purchasing process as follows:

 *All prices include VAT.

These prices do not include the assembly or disassembly of the furniture, with the exception of sofas and the Natura L table.

Responsibility for delivery:

Wabi Home does not guarantee the permanent availability of its products, being exonerated from any type of responsibility.

Likewise, Wabi Home will be released from the contract in the event of total or partial non-payment by the user, omission or inaccuracy in the information provided by the buyer.

Orders will be delivered to the address you indicate at the time of purchase, therefore, Wabi Home does not assume any responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete. . 

If there is an absence at the recipient's delivery address, Wabi Home reserves the right to make a second delivery. If the merchandise cannot be delivered for whatever reason, Wabi Home will coordinate communication between the carrier and the client, both agreeing on the delivery date.

If access to your home is not easy, it would be advisable to inform the carrier beforehand (no elevator, narrow stairs, etc.), to facilitate the delivery of your order. If the lifting platform service is necessary to access from the façade to the interior of the home, these expenses will be borne by the client.