General terms of sale

1. Identification of the owner

These General Terms and Conditions of Sale govern the purchase of products through the website www.wabihome.com, owned by:

Wabi Home and Living, S.L.
Tax ID: B40549057
Registered office: Av. Espioca, 118, 46460 Silla (Valencia), Spain.
Email: hola@wabihome.com
Phone: (+34) 960 135 465

2. Terms of use and acceptance

Access to and use of the website, as well as placing orders through it, confers user status and implies full and unreserved acceptance of these General Terms and Conditions of Sale.

The user is responsible for reviewing these terms and conditions when starting the purchase process, as those in effect at that time will apply.

The user declares that they are of legal age and have sufficient legal capacity to enter into binding contracts in accordance with applicable law.

These General Terms and Conditions of Sale may be amended at any time by Wabi Home and Living, S.L. However, such amendments will not affect orders placed before they come into force, which will be governed by the conditions in effect at the time of purchase.

In addition, certain specific conditions may apply to particular products, and these will prevail over these general terms and conditions insofar as compatible.

The General Terms and Conditions of Sale will be available for consultation at all times and may be stored or reproduced by the user using the usual tools of their browser.

3. Purpose

The purpose of this document is to regulate the conditions under which users may purchase the products offered by Wabi Home and Living, S.L. through its website.

The contract is formalized through acceptance of these terms and conditions at the time of purchase.

4. Purchase process

The purchase process is carried out electronically through the website and consists of the following stages:

• Selection of products and addition to the shopping cart.
• Review of the cart contents, including products, quantities, prices, and associated costs.
• User identification, either by registering or as a guest.
• Entry of shipping and billing details.
• Payment method selection.
• Final order confirmation.

Before completing the purchase, the user may review and modify the information entered, as well as detect and correct any potential errors.

Once the order has been formalized, the user will receive a confirmation email acknowledging its receipt. This email does not constitute final acceptance of the order, which will be subject, where applicable, to payment validation and product availability.

Wabi Home and Living, S.L. reserves the right to reject or cancel orders for justified reasons, such as errors in the information provided, lack of availability or indications of fraud.

5. Prices, taxes and shipping costs

All prices shown on the website are stated in euros (€) and include applicable taxes, unless expressly indicated otherwise.

Shipping costs are not included in the product prices and will be itemized before the checkout process is completed.

Shipping costs depend on the amount of your order and are calculated at the end of the checkout process as follows:

 *All prices include VAT.

Wabi Home and Living, S.L. reserves the right to change prices at any time. However, the applicable price will be the one in effect when the user confirms the order.

The prices shown on the website are valid except in the event of an obvious error. If an obvious error is detected in the price of a product—including, but not limited to, typographical, technical or configuration errors—that is objectively implausible in the context of the product (for example, a price significantly lower than the usual market price), Wabi Home and Living, S.L. reserves the right to cancel all or part of the affected order.

If the order is canceled for this reason, the user will be informed as soon as possible and any amount paid will be fully refunded, without Wabi Home and Living, S.L. incurring any additional liability.

6. Payment methods

Orders may be paid using the payment methods enabled on the website at any given time, which may include:

• Credit or debit card.
• PayPal.
• Apple Pay.
• Google Pay.
• Amazon Pay.
• Third-party financing systems, such as Scalapay and SeQura, subject to approval by those entities.

For financing methods, the granting of credit, payment terms and formalization thereof will be governed by the terms established directly by the corresponding financial institution, with Wabi Home and Living, S.L. having no involvement in that contractual relationship.

The charge will be made when the order is confirmed. If payment is declined or unauthorized, the order cannot be processed.

7. Shipping and delivery

Wabi Home and Living, S.L. ships to Spain (excluding the Canary Islands, Ceuta and Melilla), Portugal (excluding Madeira and the Azores), Austria, Germany, Belgium, France, Italy (excluding Sicily and Sardinia), Luxembourg and the Netherlands.

Home delivery will be made Monday through Friday.

Once the product is available in the warehouse (in stock), delivery times are estimates and depend on the type of product purchased:

• Small-format products: approximately 5 business days.
• Larger products: approximately 10 business days.
• Made-to-order products: additional production time.

For orders containing multiple products, delivery may be made in a single shipment or in separate shipments.

Delivery will be made to the address provided by the user, who will be responsible for the truthfulness and accuracy of the information supplied.

If delivery is impossible for reasons attributable to the user, additional costs associated with a new delivery may be incurred.

Additional transportation and delivery charges will be disclosed to the user during the purchasing process, before order confirmation. The user may consult the available shipping methods and their associated costs at any time in Shipping conditions.

8. Order cancellation

The user may request cancellation of their order provided it has not been shipped from Wabi Home's warehouses. The cancellation request must be made in writing via the email address hola@wabihome.com.

Once the order has been shipped, it will not be possible to cancel it. In this case, the user must wait to receive the order and, where applicable, exercise their right of withdrawal in accordance with these General Terms and Conditions of Sale.

For personalized or custom-made products, cancellation requests will only be accepted if the manufacturing process has not begun. Otherwise, the order cannot be canceled.

9. Right of withdrawal

In accordance with Spanish legislation, the user has the right of withdrawal, under which they may return the product received if they find that it does not meet their expectations.

Royal Legislative Decree 1/207, Article 91.1 LGDCU, of November 16, allowing the right of withdrawal to be exercised within a maximum period of fourteen (14) calendar days from receipt.

Sofas and personalized or custom-made products manufactured according to the customer's specifications are excluded from the right of withdrawal, pursuant to Article 103 of Law 3/2014 of March 27, which amends LOCM Article 45. Consequently, returns or exchanges will not be accepted in these cases. Necessary exchanges will only be made if the product is received damaged.

10. Return procedure

The processing of any return or exchange must be initiated by sending an email to hola@wabihome.com, stating in the subject line “Exchange” or “Return,” as applicable, together with the order number, which must begin with #WABI.

You must also state the reason for the return in the email, selecting one of the following:

1. The color is different from the image.
2. The product does not fit the space where I intended to place it.
3. The product received is incorrect.
4. The value for money is not what I expected.
5. I don't like it.

All items being returned must be properly packaged and protected, preferably using the original packaging in which they were received. Customers are advised to keep this packaging until the return process has been completed.

If the original packaging is not available, the customer must provide equivalent packaging that ensures adequate protection of the product during transport, including, where necessary, a cardboard box and bubble wrap or other suitable protective materials.

The customer must attach photographs of the correctly packaged product before collection takes place. The photographic documentation provided must make it possible to verify that the product is properly protected and prepared for transport.

Proper product packaging is the customer's responsibility. If the product arrives damaged as a result of inadequate packaging or preparation for transport, Wabi Home reserves the right to refuse the return or apply a reduction of up to 50%, in addition to the corresponding transport costs.

The customer will also be responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and operation.

The customer may choose to arrange the return shipment independently or request that Wabi Home arrange collection through a transport agency.

• Return arranged by the customer: the customer arranges the transport independently and assumes all shipping costs and the risks of loss or damage during transport. We recommend taking out transport insurance covering these eventualities. The product must be shipped within a maximum of 5 calendar days from confirmation of the return request to the following delivery address:
  
  Wabi Home and Living, S.L.
  Av. Espioca, 118. 46460 Silla, Valencia
  Hours: Monday to Thursday from 09:00 to 14:00 and from 15:00 to 17:00.

• Return arranged by Wabi Home: Wabi Home may arrange collection of the order through a transport company. In this case, the return costs will be borne by the customer and deducted from the amount to be refunded. These costs will be calculated based on the product price, according to the following indicative table:

  Product price (€)	Return costs (€)
  <100€	9.90€
  >= 100€	24.90€
  >= 300€	39.90€
  >=500€	10%

  
  

11. Refunds

After the product has been received at our warehouses and its condition has been verified, Wabi Home will refund the applicable amounts in accordance with the conditions applicable to the return.

The refund will be made using the same payment method used by the user to make the purchase, unless another payment method has been expressly agreed.

Once Wabi Home has issued the refund, the amount usually becomes available within 2 to 5 business days. However, this period may vary depending on the payment method used and the processing times of the bank or payment service provider, and in some cases may take up to a maximum of 10 business days.

If the return is arranged through the collection service offered by Wabi Home, the corresponding return costs will be deducted from the amount to be refunded, in accordance with the rates indicated in section 10.

Where the user is responsible for covering the return costs, these will not be reimbursed.

 

12. Issues

The user will have fourteen (14) calendar days from receipt of the order to report any issue related to it.

If the packaging shows visible damage at the time of delivery, the user must expressly record this on the transport company’s delivery note. This step is essential in order to process any subsequent claim in the event of breakage or damage. We therefore recommend thoroughly checking the order as soon as it is received.

Any issue must be reported by sending an email to hola@wabihome.com, stating “Issue” in the subject line together with the order number, which must begin with #WABI.

In the email, the user must briefly describe the issue and attach photographs clearly showing the problem or damage, as well as photographs of the packaging if it is damaged.

Once Wabi Home has accepted the issue and it is necessary to collect the product, the user must repackage it correctly and send photographs of the properly packaged product before collection takes place. These photographs will be necessary to verify that the product is properly protected and prepared for transport.

13. Warranty

All furniture purchased on or after January 1, 2022, is covered by a 3-year warranty against manufacturing defects. For orders purchased before January 1, 2022, the warranty is 2 years. This warranty includes shipping, materials, and labor, but under the consumer goods warranty law, the product's inherent characteristics and those arising from its nature, as well as damage caused by improper use, are excluded from coverage. Upholstered sofas are covered by a 3-year warranty.

In cases where product replacement is warranted, we will arrange collection of the defective item as part of the replacement process, at no additional cost to the customer.

This warranty does not cover improper use of the product, transport, accidents, or other damage not caused by the customer's normal use of the products after delivery.

Damage caused by cleaning products containing chemicals (solvents, dyes, paint, etc.) is also excluded, as is color deterioration caused by exposure of the product to sunlight or temperature changes.

Likewise, any handling or repair carried out by personnel outside the company will void the warranty.

To make use of the warranty, it is essential to provide proof of purchase by sending an email to hola@wabihome.com.

14. Liability

Wabi Home and Living, S.L. shall be liable to the user under the terms established by current consumer protection legislation, without prejudice to the limitations set out in these General Terms and Conditions of Sale.

Wabi Home and Living, S.L. shall not be liable for any damage or loss that may arise from:

• Errors, inaccuracies, or incomplete information provided by the user during the purchasing process, especially regarding delivery addresses or contact details.
• Delivery delays attributable to third parties, including transport companies, or to causes beyond the company's direct control.
• Issues arising from the inability to deliver due to the recipient's absence or unsuitable conditions at the delivery location.
• Improper, negligent, or inappropriate use of the purchased products.
• Incorrect handling, installation, or assembly of the products by the user or unauthorized third parties.
• Damage resulting from inadequate packaging in the event of returns arranged by the user.
• Force majeure circumstances or situations beyond the company's reasonable control that prevent or delay the performance of contractual obligations.

Likewise, Wabi Home and Living, S.L. shall not be liable for the acts or omissions of third parties involved in the contracting or delivery process, such as logistics providers or financial institutions, without prejudice to any liabilities legally applicable to them.

The liability of Wabi Home and Living, S.L. in connection with any claim arising from the sale shall be limited, to the maximum extent permitted by applicable law, to the amount actually paid by the user for the specific order that gave rise to the claim.

In any event, none of the provisions of this clause shall limit the rights legally granted to the user in their capacity as a consumer.

15. Customer service

For any questions or issues, please consult our Frequently Asked Questions.

The user may also contact customer service by telephone or email at the details indicated below and during the business hours established for this purpose.

Email: hola@wabihome.com
Telephone: (+34) 960 135 465
Customer service hours: Monday to Thursday from 09:00 to 14:00 and from 15:00 to 17:00. Friday from 09:00 to 14:00.

16. Applicable law and jurisdiction

These General Terms and Conditions of Sale shall be governed by and interpreted, in all matters not expressly provided for herein, in accordance with applicable Spanish law, and in particular by the regulations applicable to information society services and electronic commerce, as well as consumer and user protection regulations.

The language in which the contract is formalized is Spanish.

In the event of any dispute or conflict arising from the interpretation, validity, performance, or compliance with these terms, the parties agree to submit to the courts and tribunals of the user's domicile, provided that the user qualifies as a consumer or user under applicable law.

If the user acts as a business or professional, both parties expressly submit to the courts and tribunals of Valencia, waiving any other jurisdiction that may correspond to them.

In any event, nothing set out in this clause shall affect the rights granted to consumers by applicable law, which may not be waived where applicable.

Last updated: August 2026