Terms and conditions of sale

Legal warning:

By accessing and using the service we offer on www.wabihome.com, you accept and consent to be bound by the terms and provisions of this agreement. Additionally, when using these particular services, you will be subject to any applicable rules or usage guidelines that have been published for those services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to comply with the above, please do not use it.

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce, in a mandatory, permanent, easy, direct and free manner, we inform you.

 

Object of the contract:

The general contracting conditions regulate the electronic purchase that the buyer makes through the website www.wabihome.com and will be incorporated into your purchase contract at the end of the purchasing process.

Wabi Home may modify these general purchasing conditions at any time without under any circumstances affecting purchases that have been made prior to said modifications.

It is the buyer's responsibility to know these general conditions of sale of Wabi Home.

 

ID:

www.wabihome.com is property of Wabi Home and Living, S.L. with address at Av/ Espioca, 118 46460 Silla (Valencia) with CIF B40549057 and registered in the commercial registry of Valencia T 10593, F221, H V-185216.

 

Sales System:

In order to access the purchase of Wabi Home products it is necessary to register, registration is free and you can register either at the end of the purchase process or in the “register” tab located in the upper right part of the website.

The sales process is as follows:

  1. Product selection: Click “add products” on the product page of our website for each product you want to add to your “shopping cart”. The prices shown on the website are in Euros and include taxes and fees.
  2. Start purchasing process: On this screen you can see the summary of your order, quantity of each selected product, as well as its price. Tap Finish Order to move forward.
  3. Registration: If you are already registered, we will ask you for your username and password. Otherwise, you must register and we will ask for your name, surname, email address and password.
  4. Fill out the purchase information: Fill in your shipping and contact information.
  5. Order confirmation: Confirm your shipping, contact information and shipping costs.
  6. Select the payment method: Select the payment method you prefer, by credit or debit card, as well as the secure method of PayPal, Amazon Pay, Google Pay, Apple Pay or financing. All payment methods are completely secure and guaranteed by banking and financial entities. Under no circumstances will Wabi Home store your banking details.
  7. Purchase confirmation.

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data warehouse, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

An order will not be processed until there is validation of its payment, therefore in cases of financing, it will not be issued until the date of final approval of the operation by the financial entity, and in cases of transfer, until the effective credit into the account.


Payments:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted.

If you choose the Pepper financing payment method, at the time of payment, we may transmit to Pepper during the purchase process your personal data included in the contact form and order details, so that Pepper can evaluate if you meet the requirements to access your payment methods and to adapt said payment methods to your profile. Your personal data is treated in accordance with the provisions of Pepper's privacy policy, which you can review here https://pepperfinance.es/politica-de-privacidad/. This payment method is not available in other countries.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by retailers and their service providers.

Shipping:

Home delivery will be made from Monday to Friday. We ship to Spain and Portugal, except the Canary Islands, Ceuta, Melilla, Madeira and Azores, and territories outside of these countries.

If an order contains items with different delivery times, it will be shipped based on the longest delivery time.

At Wabi Home we divide our shipments based on the weight and volume of the order.

1. For shipments in Spain:

Sofas: This system is unique for upholstered sofas; since it is a high-volume product, we hire a specialized service. The transport agency will make an appointment with you, lift you up and assemble the sofa where you indicate. This service only includes delivery to homes where the packages can fit through the elevator or stairs. If a crane is needed, the customer will be responsible for the cost of it. The transport delivery time is 10 working daysfrom when the agency collects it (during promotional periods such as Black Friday or sales, the deadline may be longer).

*We do not have stock of upholstered sofas in our warehouse because they are made to order. By having the option to customize it (measurements and colors) it is impossible to have it manufactured, once the order is placed we need 5 weeks of manufacturing.

Large and medium products:The delivery is made by 2 delivery people who take the product to your house and leave it in the room you want(such as: dining tables, sideboards, display cabinets, headboards greater than 160cm). The transport delivery time is 10 working days from the time it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

Small products: We will send through a parcel agency that will deliver the order at street level(such as: chairs, tables, paintings and decoration products). The transport delivery time is 5 working days from the time it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

For shipments to the Balearic Islands: transportation delivery time is 14-16 working days for large products and sofas; and 4-6 working days for small and medium productsfrom when the agency collects it (during promotional periods such as Black Friday or sales, the deadline may be longer).

2. For shipments in Portugal:

Small, medium and large products: We will send it through a parcel agency that will deliver the order at street level.The transport delivery time is 10 working days from the time it is picked up by the agency (in promotional periods such as Black Friday or sales the time may be longer).

 

Shipping cost:

Shipping costs depend on the amount of your order and are calculated at the end of the purchasing process as follows:

PENINSULA BALEARICS PORTUGAL
Purchases less than €50 €4.90 €9.90 €9.90
Purchases between €50.01 and €100 €9.90 €12.90 €12.90
Purchases between €100.01 and €200 €12.90 €24.90 €24.90
Purchases between €200.01 and €300 €24.90 €29.90 €29.90
Purchases between €300.01 and €499.99 €29.90 €39.90 €39.90
Purchases over €500 Free Free Free

*All prices include VAT.

These prices do not include the assembly or disassembly of the furniture, with the exception of sofas and the Natura L table in Spain.

 

Responsibility for delivery:

Wabi Home does not guarantee the permanent availability of its products, being exonerated from any type of liability.

Likewise, Wabi Home will be released from the contract in the event of total or partial non-payment by the user, omission or inaccuracy in the information provided by the buyer.

Orders will be delivered to the address you indicate at the time of purchase, therefore, Wabi Home does not assume any responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete.

If there is an absence at the recipient's delivery address, Wabi Home reserves the right to make a second delivery. If the merchandise cannot be delivered for whatever reason, Wabi Home will coordinate communication between the carrier and the client, both agreeing on the delivery date.

If access to your home is not easy, it would be advisable to inform the carrier beforehand (no elevator, narrow stairs, etc.), to facilitate the delivery of your order. If the lifting platform service is necessary to access from the façade to the interior of the home, these expenses will be borne by the client.

 

Withdrawal and returns:

In accordance with the provisions of Spanish legislation, the user has the right of withdrawal, whereby they may return the product received if they verify that it does not meet their expectations.

Royal Legislative Decree 1/207, Art. 91.1 LGDCU, of November 16, the right of withdrawal may be exercised within a maximum period of fourteen (14) calendar days from its receipt. In order to exercise this right, the product must be in perfect condition and retain the original packaging. The refund will be made after receiving the returned products in our warehouse and may take up to 25 days to complete.

The return costs caused by the cancelation will be borne by Wabi Home in any case (defective products, in poor condition or due to non-compliance with the customer's expectations). Return costs are understood to be those incurred by collection and delivery back to our warehouse (second shipment). The costs of the first shipment will also be borne by Wabi Home, except in the case of non-compliance with the customer's expectations.

In the event that the products are not returned in perfect condition, Wabi Home reserves the right to pay a lower amount for your order.

In the specific case of products manufactured to order (for example, upholstered sofas), the right of withdrawal (no changes, returns or cancellations) cannot be exercised. Necessary changes will be made only if the product is received with damage.

When the customer requests the cancellation of their order, prior to receiving it, they must contact incidencias@wabihome.com and the following cases are considered:

- That the order has not been sent, in which case a full refund of the order will be made.

- That the order has been sent, although not yet received by the client, in which case, said client must be responsible for the shipping.

 

Model to exercise the right of withdrawal:

You must send Wabi Home and Living, S.L. with address at Av/ Espioca, 118 in Silla (Valencia) 46460, via email at the address incidencias@wabihome.com the following information:

  • Order number
  • Products to return
  • Reason for return
  • Buyer or user name
  • Pickup address

For Wabi Home, your satisfaction is very important. In order to offer you a better service, it is essential that you provide us with all the requested information.

 

Defective or damaged product during transport:

If the buyer detects any damage to the packaging of the products received, it is important that they note it on the carrier's delivery note, as well as notify Wabi Home before opening the product.

In case the product is damaged, the buyer must send an email to incidencias@wabihome.com within a maximum period of fourteen (14) calendar days from receiptindicating the order number and attaching photos showing the condition of the products to proceed with the exchange. The costs of the new shipment and collecting the defective one will be borne by Wabi Home.

 

Warranty:

All furniture purchased after January 1, 2022 has a 3-year warranty against manufacturing defects, for orders purchased before January 1, 2022 the warranty is 2 years. This Guarantee includes shipping, material and labor, but according to the consumer goods guarantee law, the characteristics of the product, typical of its nature, are excluded from its coverage, as well as damages caused by improper use. use of it. In the specific case of upholstered sofas there is a 3-year warranty.

This guarantee does not include misuse of the product, transportation, accidents or other damages not caused by the normal use of the products by the customer after delivery of the product.

Damage caused by cleaning products that contain chemicals (solvents, dyes, paint, etc.) as well as color deterioration due to exposure of the product to the sun or temperature changes are also not included.

If the good is manipulated or repaired by personnel other than the company, it is not covered by the warranty.

To make use of the guarantee, it is essential to present proof of purchase by sending an email to incidencias@wabihome.com

 

Data protection and privacy:

Who is responsible for the processing of your data?

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, we inform that your data will be processed by:

Wabi Home and Living, S.L.

Av/ Espioca, 118 46460 Silla (Valencia)

CIF. B40549057

Telephone: (+34) 96135465

E-mail: hla@wabihome.com

For what purpose do we process your data?

Wabi Home will process your data for the following purposes:

  • Respond to your queries as a user
  • Orders management
  • Shipping, delivery and return of products
  • Product warranty application
  • With your express consent, maintenance of commercial, promotional and advertising communications
  • To offer advertising services by third parties

How long will we keep your data?

Wabi Home stores your personal data as long as it is necessary for the purpose for which it was collected.

Who will we communicate your data to?

We will only transfer your data in those services in which it is indicated and in the cases provided for by law.

There will be no international transfers of your personal data.

In the case of social networks, all information and content published by the user will be communicated and shared with other users.

What are your rights when you provide us with your personal data?

  • Access: You will be able to consult the personal data included in the databases of wabihome.com
  • Rectification: You may request the modification of your personal data whenever you wish.
  • Deletion: You may request the deletion of your personal data.
  • Opposition: You may request that your personal data not be processed.
  • Limitation: You may request the limitation of the use of the data in the alleged cases:
    1. While the rectification or opposition of your data is checked/managed
    2. If it is not necessary to process your data, but you need it to exercise your defense or claims.
  • Portability: You may request the data you have provided us in electronic format.

If you want to exercise any of the above rights or consider that we have not processed your data in accordance with the regulations, contact us at hola@wabihome.com

You may exercise your rights by accompanying your request with a copy of your ID (or equivalent document).

You may also file a claim with the Spanish data protection agency (www.agpd.es

 

Applicable Law and Jurisdiction:

All transactions made in www.wabihome.com are subject to Spanish legislation.

In the event that any discrepancy or conflict arises, the courts and tribunals of the purchasing party's domicile will be the ones that will address the conflict with the applicable legal regulations.

In the event that the purchasing party is domiciled outside of Spain, both parties submit, expressly waiving any other jurisdiction, to the courts and tribunals of Valencia (Spain).

 

Cookies:

Cookies are information in text form that a website transfers to a user's computer/Smartphone/Tablet to allow the website to remember certain information and therefore facilitate the use of the website. Cookies are considered, in accordance with Law 34/2002 on Information Society Services (LSSI), any type of file or device that is downloaded to a user's terminal equipment for the purpose of storing data that may be updated and recovered by the entity responsible for its installation.

Depending on their duration, cookies can be:

Session: These are a type of cookies designed to collect and store data while the user accesses a web page. These cookies are not stored on the user's computer when the session expires or the user closes the browser.

Persistent: These are a type of cookies in which the data continues to be stored on the user's computer and can be accessed and processed when the user leaves the website and when they reconnect to it. These cookies can be deleted at any time by the User.

Types and purposes

Following the guidelines of the Spanish Data Protection Agency, we proceed to detail the use ofcookieswhat this website does in order to inform you with the greatest possible accuracy.

In particular, this website uses cookies from the online sales platform of Shopify Inc. domiciled in Canada and headquartered at 150 Elgin Street, 8th Floor Ottawa, Ontario K2P 1L4.

Here is a list of the cookies we use:

Name

Duration

Description

_session_id

User session duration.

Allows Shopify to store information about your session (referring page, landing page, etc.).

_shopify_visit

30 minutes

Used by our website provider's internal tracking statistics to record the number of visits.

_shopify_uniq

Expires at midnight (relative to the visitor) of the next day

Counts the number of visits to a store by a single customer.

cart

End of browser session

Stores information about the contents of your cart.

_secure_session_id

2 weeks

Uniquely identified for the session.

storefront_digest

Indefinite

If the store has a password, it is used to determine if the current visitor has access.

 

For more information visit Shopify Privacy Policy

In addition, this website uses Google Analytics, an analytical service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. The cookies used are the following:

Name

Duration

Description

__utma

Two years from configuration or update

Used to distinguish users and sessions.

__utmt

10 minutes

Used to limit the percentage of requests.

__utmb

30 minutes from configuration or update

It is used to determine new sessions or visits.

__utmc

End of browser session

Not used in ga.js. It is configured to interact with urchin.js.

__utmz

Six months from configuration or update

Stores the traffic source or campaign that explains how the user arrived at the site.

__utmv

Two years from configuration or update

Used to store visitor custom variable data.

 

 

For more information visit Use of Google Analytics cookies on websites

You can choose to have your computer warn you each time a cookie is sent to you or you can choose to disable all cookies. You can do this through your browser settings.

Can I disable cookies?

Nowadays all browsers allow cookies to be disabled. We explain how to do it in each type of browser:

Chrome, since

http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer, from

http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Firefox, since

http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari

https://support.apple.com/kb/PH17191?locale=en_US&viewlocale=es_ES

Safari for IOS (iPhone, iPad)

https://support.apple.com/es-es/HT201265