Privacy Policy

1. Data controller

In compliance with the provisions of Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), and Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), it is informed that the personal data provided by the user through this website will be processed by:

Wabi Home and Living, S.L.
Tax ID: B40549057
Registered address: Av. Espioca, 118, 46460 Silla (Valencia), Spain.
Email: hola@wabihome.com
Phone: (+34) 960 135 465

Wabi Home and Living, S.L. acts as the data controller of the personal data collected through this website, including both data provided directly by the user and those generated during browsing or interaction with the platform.

The website is hosted and managed through the Shopify platform, which acts as a technology provider and data processor regarding the infrastructure necessary for the operation of the online store.

2. Personal data collected

Depending on the user's use of the website, different categories of personal data may be collected and processed.

These include identification and contact data, such as first and last names, email address, phone number, and postal address necessary for order and shipping management.

Also, when the user makes a purchase, data related to the transaction will be processed, including billing information, order history, and details necessary for the proper management of payment. Payment data will be handled through secure third-party platforms, without Wabi Home directly storing sensitive financial information.

Additionally, technical data derived from browsing may be collected, such as IP address, device identifiers, browser type, pages visited, and behavior within the website, mainly through the use of cookies or other similar technologies.

3. Purposes of the processing

Personal data will be processed for the following purposes:

First of all, for the comprehensive management of the contractual relationship with the user, which includes order processing, payment management, shipping organization, product delivery, as well as the management of returns, cancellations, warranties, and issues related to the purchase.

Secondly, for customer service, which involves responding to inquiries, information requests, or complaints made through the various available channels.

Additionally, data may be processed to send commercial communications related to products, services, promotions, or new in, provided the user has given their express consent.

Similarly, data may be used to analyze website usage, aiming to improve browsing experience, optimize platform performance, and develop new services or features.

Finally, data may be processed to comply with legal obligations applicable to Wabi Home and Living, S.L., including tax, accounting, fraud prevention obligations, or those arising from requirements of competent authorities.

4. Legal basis for processing

The processing of personal data is based on different legal grounds according to the GDPR.

The main basis is the execution of a contract, necessary for managing product purchases, providing associated services, delivering orders, and after-sales support.

Likewise, certain processing is based on the user's consent, especially regarding the sending of commercial communications and the use of non-essential cookies.

Data may also be processed to comply with legal obligations applicable to the company's activity.

Finally, some processing is based on the legitimate interest of Wabi Home and Living, S.L., such as improving the services offered, efficient management of incidents, customer service, or preventing fraudulent use of the website.

5. Data retention

Personal data will be retained for the time necessary to fulfill the purposes for which they were collected.

In the case of contractual relationships, data will be retained while such relationship remains in effect and, subsequently, for the legally required periods to comply with tax, accounting obligations or to address possible liabilities arising.

When processing is based on the user's consent, data will be retained until such consent is withdrawn, without affecting the lawfulness of the processing carried out prior to withdrawal.

6. Communication of data to third parties

Personal data may be shared with third parties when necessary for the proper provision of the services offered.

In particular, data may be communicated to technology service providers acting as data processors, including the Shopify platform that supports the website's operation.

Additionally, data may be communicated to transport and logistics companies responsible for product delivery, as well as to financial institutions and payment platforms involved in managing economic transactions.

Similarly, financing platforms such as Scalapay or SeQura may be involved, acting as independent data controllers in the evaluation and management of the financing requested by the user.

Marketing, analytics, and digital advertising service providers, as well as communication management tools, may also be used, which may process data as data processors.

Finally, data may be communicated to public administrations, regulatory bodies, or competent authorities when there is a legal obligation requiring it.

Under no circumstances will personal data be transferred to third parties for commercial purposes without the user's prior consent.

7. International transfers

Some of the providers used by Wabi Home and Living, S.L., including the Shopify platform and certain marketing, analytics, or technological service tools, may involve international data transfers outside the European Economic Area.

In these cases, appropriate safeguards will be adopted in accordance with current data protection regulations, through legally recognized mechanisms such as standard contractual clauses or other instruments that ensure an adequate level of protection.

8. User rights

The user may exercise at any time the rights recognized by current data protection regulations, including the right of access, rectification, deletion, opposition, limitation of processing, and portability of their personal data.

To do so, they may send a request to the email address hola@wabihome.com, accompanied by a document proving their identity.

Likewise, the user has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe their rights have been violated.

9. Truthfulness of the data

The user guarantees that the provided data is truthful, accurate, complete, and up to date, being responsible for any damage or harm that may result from the failure to comply with this obligation.

Users commit to communicating any changes to their personal data as soon as possible.

10. Data security

Wabi Home and Living, S.L. guarantees the absolute confidentiality and privacy of the personal data collected, adopting the necessary technical and organizational measures to prevent alteration, loss, processing, or unauthorized access, thus ensuring its integrity, availability, and security.

Users commit to using their access credentials diligently, if applicable, and not to share them with third parties. They must also notify Wabi Home and Living, S.L. as soon as possible, and in any case within a maximum of two (2) days, of any signs of unauthorized access, loss, theft, or breach of their access data.

On the other hand, payments made through the website are managed via secure payment platforms that comply with the highest standards in financial data protection, including international regulations such as PCI-DSS. All transactions are conducted through encrypted connections, ensuring the confidentiality and integrity of the information transmitted during the payment process.

11. Use of cookies

The website uses first-party and third-party cookies for technical, analytical, and, where applicable, advertising purposes.

Users can accept, reject, or configure the use of cookies at any time through the tools enabled on the website or through their browser settings.

For more detailed information about the use of cookies, users can consult the Cookie Policy available on the website.

12. Commercial communications

If consent has been given, users may receive commercial communications related to products, services, promotions, or new in from Wabi Home.

Users may withdraw their consent at any time through the mechanisms enabled in each communication or by contacting Wabi Home and Living, S.L. directly.

13. Modification of the privacy policy

Wabi Home and Living, S.L. reserves the right to modify this Privacy Policy to adapt it to new in legislation, judicial criteria, or changes in processing activities.

In case of modification, the new version will be published on the website, and users are advised to review it periodically.